AI Speed Meets Human Touch. Scale Your Business, Not Your Workload
24/7 restoration-specific lead capture that converts high-value calls while securing the critical FNOL data required to protect your estimate.
We automate your CRM entry and document the loss in real time so you can justify every line item, eliminate insurance stalls, and get paid faster.
Book More Jobs & Reclaim Your Time.
Partner with Hold Assistant to lock down every high-margin lead, maintain a bulletproof response even during a Category 3 surge, and automate the insurance intake that turns emergency calls into paying customers.
24/7/365 Instant Call Answering
Ensure every single call is answered immediately, day or night, eliminating hold times and lost job opportunities. The Hold Assistant Agent responds with a calm, human-like voice to reassure distressed callers during high-stress situations, and it is trained specifically on restoration terminology ensuring every caller feels they’re in professional hands.
Emergency Triage & Prioritization
Trained to identify the type and severity of loss (Water & Moisture, Fire & Smoke, Environmental or Protection) within seconds. True emergencies are flagged for immediate on-call team alerts, while less urgent inquiries are scheduled for the next business day, optimizing your team's focus.
Instant On-Call Dispatch
Once an emergency is confirmed and information gathered, your Hold Assistant instantly alerts your designated on-call technician or project manager via text or call, ensuring the fastest possible response time to mitigate damage.
Bulletproof your Claims
Stop wasting time on follow-up calls for missing data. Hold Assistant Agents performs a surgical intake, capturing everything from property location to damage specifics and carrier info on the first ring. We deliver the precise metrics you need for a bulletproof Xactimate or Symbility estimate, ensuring your documentation is insurance ready before your crew even picks up a moisture meter.
Smart Scheduling & Booking
For non-emergency calls, such as estimates or routine questions, our Hold Assistant books appointments directly into your existing CRM or calendar system complete with automated confirmations and reminders.
Detailed Call Analytics & Transcription
Access full call transcriptions and analytical data on call volumes, types of incidents, and response times. This provides valuable insights for optimizing resource allocation and improving overall service quality.
In high-stakes moments your phone must be ready. Is it?
Speed to Lead
Qualifiy the loss, capture the day "0" claim details, and instantly dispatch your on-call technician in an emergency.
Simple Reliable Scalable
No dashboards to learn, no "system downtime," and zero room for error. It’s the most reliable "employee" you’ll ever hire.
Get Paid Faster
Secure the documentation needed to shorten your cash-flow cycle, and ensure you get paid in full.
Choose A Plan
Capture, Qualify & Convert Every Inbound Call 24/7.
Triage Receptionist
24/7 instant call answering and emergency dispatch. Identifies the urgency of the loss, and triages the lead so you only wake up for the jobs that matter. Focuses on securing the lead immediately.
$495
Monthly
24/7 Answering
Smart Intake
Emergency Triage
Live Transfers
Call Recording &Transcriptions
FAQ Handling & Company Inquiries
*Manage inbound traffic, eliminate high-volume repetitive tasks & convert inquiries into sales-ready prospects.
** Includes 300 minutes/mo. Additional minutes are billed at $0.06/min.
Most Popular
Operations Assistant
Turn your phone system into a hands-free administrative engine that works inside your CRM. Everything in Triage Receptionist, plus real time CRM data logging and appointment scheduling for quotes. Focuses on starting the claim and protecting the estimate.
$995
Monthly
Real-Time CRM Integration
Automated Job & Note Logging
Agentic Appointment Setting
Bi-Directional Calendar Sync
Custom Data Mapping
Post Call Workflow Triggers
*Provide timestamped documentation to corroborate claims data & support higher payout.
** Includes 300 minutes/mo. Additional minutes are billed at $0.06/min.
Enterprise Director
Deploy a purpose built digital operations center uniquely optimized to your high-volume or multi-location restoration firm. We’ll engineer custom API workflows, complex dispatch logic, and franchise-wide reporting to ensure your brand provides a flawless, consistent experience across every territory.
Custom Pricing
Proactive Agentic Workflows
Multi-Location Management
Proactive Outreach
Advanced Multilingual Support
Complete Customization
*End to end task execution and proactive management of business workflows.
Capture the Lead, Document the Loss & Get Paid Faster!
Curious? Click the link below to see how our AI Assistant handles your intake.
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